Track My Order
Your tracking link is in your shipping email and your account dashboard.
Go to My Orders →Real people, here to help
How Can We Help?
Find a quick answer below, or reach our Customer Care team directly. Tell us what you need and we'll point you to the right person.
Get Answers Fast
Most questions can be solved in a minute, no waiting required.
Change or Cancel an Order
Most orders can be updated if you ask quickly, before the brand starts packing.
Request a change →Returns & Refunds
Start a return and see where your refund stands.
Start a return →PLUS Membership
Manage your free membership, member pricing and perks.
Manage PLUS →Cash Back
See how cash back works and check your balance.
View my cash back →Gift Cards
Send a gift card or check the balance on one you have.
Shop gift cards →Prefer to Talk?
Call us Monday to Friday, 9 AM to 9 PM ET. Have your order number handy.
(231) 944-1716Mailing address
Truly Free, Inc.
600 E Michigan Ave
Kalamazoo, MI 49007
Not Shopping? Reach the Right Team
Brands, creators and press each have a direct line, so nothing gets lost in the shopper queue.
Sell on Truly Free
Bring your better-for-you brand to our members and sell to them directly.
Apply to sellBecome a Sherpa
Share the products you love and earn with our creator and affiliate program.
Visit partners.trulyfree.comPress & Partnerships
Media inquiries, interviews and brand collaborations.
Contact our teamCommon Questions
Quick answers to what people ask us most.
You'll get a tracking link by email as soon as your order ships. You can also find it anytime in your account dashboard under My Orders.